Frequently asked questions
What is the return policy?
Returns & Exchanges
We want you to love your purchase. If something’s not right, here’s how we handle returns:
- Returns are accepted on unused, non-custom items within 14 days of delivery.
- Custom orders and made-to-order furniture are final sale.
- Returned items must be in unused original condition.
- Customers are responsible for return shipping unless the item arrived damaged or there was an error with the order.
- To start a return, head over to the contact us page and submit your return request with your order number and reason for return.
If your item arrives damaged or incorrect, please reach out within 48 hours with photos so we can make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are hand made in the Gallatin Valley of Montana.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How often should I be using the board butter?
Use the board butter as needed. If you board is looking dull or dry, its probably time to give it a good coat. I recommend using it once a month to keep your board looking grea.
Caring for Your End Grain Cutting Board
Your board is built to last a lifetime — here’s how to keep it looking and performing its best:
Cleaning
- Wipe down with a damp cloth or rinse with warm water after each use.
- Use a small amount of mild dish soap if needed, then rinse and dry immediately.
- Never submerge your board in water for a prolonged period of time or put it in the dishwasher — excess moisture can cause warping or cracking.
Drying
- Always dry your board thoroughly after cleaning.
- Stand it on its edge or use a drying rack to allow airflow around all sides.
Oiling
- Reapply board oil regularly to keep the wood nourished and protected — about once a month or whenever the wood looks dry.
- Use food-grade mineral oil or our Board Butter blend for deeper conditioning.
- Apply generously, let it soak in for several hours (or overnight), then wipe off any excess.
Storage
- Store in a dry area away from direct sunlight or extreme temperatures.
- Avoid resting it flat on wet countertops or near heat sources (like stovetops or dishwashers).
Extra Tips
- Avoid cutting on the board with serrated knives or cleavers, which can damage the grain.
- Sprinkle kosher salt and use half a lemon to naturally deodorize and freshen the surface if needed.
- Wood naturally has movement in it and you board may warp. If this happens, run it under some warm water for a couple minutes and then leave it on a flat surface to dry with some wight on top of it.
- End Grain boards can be re-finished to bring them back to life after you use and abuse them. A bit of sand paper and some elbow grease is all you will need. Im happy to re-finish your board for you if you prefer. Reach out for more info on this process.